Double Grrr

So, the fraudulent charges have gone through my account and I still have not been reimbursed for the charges. I called Monday but the person helping me was not in the office. I called yesterday, still not in the office. Today I got a phone call back and apparently the paperwork I filled out has somehow been lost between the securities department, a hallway, and the visa department. Hmmm, do these people really know what they are doing? So, away I went to the South Salt Lake branch AGAIN to fill out the paperwork. I wonder if they will get it right this time! Don't they know I can really use that $600?!?